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What Method Of Payment Do You Accept?
What if the item is unavailable?
What are the shipping guidelines?
What is your return policy?
Where do I send my return or exchange?
When will I be refunded?
What is 925 silver?
How to measure up for bracelet size?
What is Murano glass?
What is Rhodium Plating?
What are Lab Created Stones?
What is my birthstone?


What Method Of Payment Do You Accept?
Charm UK currently accepts Paypal only at present.

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What if the item is unavailable?
It is very unlikely this will ever happen as we do not list items we do not have in stock. However if there is an item out of stock simply let us know via email you want it and we will make sure your the first to know when it arrives again.

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What are the shipping guidelines?
All orders placed will be sent out within 1-2 business days Monday to Friday our aim is to try and send out all orders the next day, delivery time obviously depends on where you live but you should expect your item within 7-10 business days maximum.

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What is your return policy?
Returns and exchanges are accepted on merchandise within 14 days of receipt for items that HAVE NOT BEEN WORN OR ALTERED in any way. They must be returned in other words unused and in original packaging.

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Where do I send my return or exchange?
Charm UK 4 Hyde Close Roade Northampton Northamptonshire NN7 2LT United Kingdom

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When will I be refunded?
Once we have received your package your refund will be processed in the original form of payment within five business days. You will be notified via email to the address listed on your account when this transaction has taken place.

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What is 925 silver?
925 Sterling Silver is an alloy of silver containing 92.5% pure silver and 7.5% other metals, usually copper.

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How to measure up for bracelet size?
Simply measure wrist with standard flexable tape measure if measuring in cms add 3 cms to allow give. Example wrist measures 17cm you need to purchase a size 20cm bracelet its that simple. If measuring in inches do the same but add 1.2inches instead. If buying for a child make sure you go a little bigger to allow for growth.

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What is Murano glass?
Murano glass is specially created and treated glass made on the Isle of Murano in Italy. Since the 13th century, glassmakers of Murano have created signature works and processes for glass products such as jewelry.

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What is Rhodium Plating?
Plating is the general name surface-covering techniques in which a metal is deposited onto a conductive surface. Plating is indispensable as a corrosion inhibitor for the manufacture of computers, mobile phones, and electronic devices as well as other uses such as solderability, hardness, wearability, friction loss, paint adhesion, conductivity, shielding, etc. Moreover, it is a key technology for the development of new machines. It is also used for decoration, for example in jewelry, typically to provide a silver or gold exterior. Rhodium plating is occasionally used on white gold, silver or copper and its alloys. A barrier layer of nickel is usually deposited on silver first, though in this case it is not to prevent migration of silver through rhodium, but to prevent contamination of the rhodium bath with silver and copper, which slightly dissolve in the sulfuric acid, usually present in the bath composition. In time the rhodium plating will wear away, this will depend on the quality of the plating itself, if poorly plated then within 6 months signs of wear will appear, however, if properly plated it will certainly last at least 3 years, in fact just as long as would platinum, which, as with rhodium, will have lost most of its 'shine' and will need to be re-polished as well.

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What are Lab Created Stones?
It has been said time and again that the phrase lab created stones is synonymous for synthetic stones. These are basically gemstones that are created in a lab. They are very much so real and according to the Federal Trade Commission, in order for a gemstone to be deemed lab created it must be identical to its natural counterpart in all ways. So when it comes to chemical composition, hardness, and brilliance (the way that a gemstones shines and sparkles in the light) the lab created stone must be absolutely identical to the natural stone. Unlike a simulant gemstone – which is a stone that has a completely different chemical, physical and optical properties – a lab created stone is mandated by federal law to avoid being deceptive. This means that vendors or companies that focus on engineering lab created stones can not maintain that a lab created gemstone is rare – because a rough version of the stone can easily be whipped up in the laboratory. Sometimes a lab created gemstone can look unreal – almost too perfect because there are no nicks, or dings in the stone. Quite often consumers will want the lab created gemstone over the real thing, because it was made in a lab, the assumption would be that the lab created stone will last longer and be a more durable stone. Nearly every stone that is found naturally can also be created in a lab. There is no true way to tell the difference when looking at either the lab created gemstone or the natural gemstone. Many people feel that if it looks too perfect then the stone is either not real or lab created. Still others, equate the words lab created with simulant or what the public knows as fake stones. This is hardly the case. Most lab created stones are advertised as such – that is advertised as being lab created so that the customer is not blindsided as too the origin of the stone. There are also boutiques that specialize solely in selling lab created gemstones for necklaces, rings and bracelets. Purchasing a lab created gemstone is purely a matter of personal preference. If you are looking for brilliance and longevity then perhaps a lab created gemstone is for you. But if you are looking for natural timelessness then you should opt for a genuine gemstone. Just like most jewelry, the prices of lab created gemstones will vary according to the size of the stone and quality of the cut.

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What is my birthstone?
January Gemstone: Garnet January Birthstone Color: Deep Red, February Gemstone: Amethyst February Birthstone Color: Purple, March Gemstone: Aquamarine, Bloodstone March Birthstone Color: Pale Blue, April Gemstone: Diamond April Birthstone Color: White, Clear, May Gemstone: Emerald May Birthstone Color: Green, June Gemstone: Pearl, Moonstone, Alexandrite June Birthstone Color: White or Purple, July Gemstone: Ruby July Birthstone Color: Red, August Gemstone: Peridot, Sardonyx August Birthstone Color: Pale Green, September Gemstone: Sapphire September Birthstone Color: Deep Blue, October Gemstone: Opal, Pink Tourmaline October Birthstone Color: Multi-color, Pink, November Gemstone: Citrine, Yellow Topaz November Birthstone Color: Yellow, December Gemstone: Blue Topaz, Turquoise December Birthstone Color: Blue

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Last Updated: 17 Nov 2015 02:33:43 PST home  |  about  |  terms  |  contact
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